In-stock order timing

In-stock items are prepared for shipment as quickly as possible. Processing time does not include weekends or holidays, and carrier transit time begins after the order ships.

Weekly preorder timing

Weekly preorder styles may require 7–28 business days for fulfillment before carrier transit, with most fulfilled in about 14 business days. Timing varies by style and supplier availability. Any product-specific timing shown on the product page should be considered part of the purchase information for that item.

Tracking & delivery

Tracking information is provided when each shipment leaves. Delivery time after shipment depends on the carrier and destination, and carrier transit time is separate from preorder fulfillment time.

Shipping cost

We offer flat-rate U.S. shipping for $6.75. Orders of $100 or more qualify for free U.S. shipping.

Orders may arrive separately

Because HCC works with a curated network of trusted boutique suppliers, some items may ship separately and arrive at different times. Tracking information will be provided for each shipment when available.

Where we ship

At this time, HCC ships within the United States only. HCC is a U.S.-based small business with customer support in Biloxi, Mississippi.

14-day return request window

Eligible return requests must be submitted within 14 days of confirmed delivery. A return must be approved by High Cotton Closet before merchandise is sent back. Unauthorized returns may be refused.

Return eligibility

To qualify for a return, merchandise must be:

• Unworn and unused other than being tried on for fit
• Unwashed and unaltered
• In original condition with all original tags attached
• Free of stains, makeup, deodorant, perfume, smoke, pet hair, odors, self-tanner, or other signs of use
• Returned with original packaging or accessories when applicable

High Cotton Closet reserves the right to deny merchandise that does not meet these conditions.

Qualifying return reasons

Return requests must be based on an eligible reason. Qualifying reasons may include a genuine fit or sizing issue, an item that is materially different from the product listing, a damaged or defective item, an incorrect item received, or another qualifying issue reviewed by High Cotton Closet.

Submitting a request does not automatically guarantee approval. The item must also meet all return eligibility requirements.

Standard eligible returns

Approved standard returns for qualifying fit, sizing, or other eligible non-error issues are issued as High Cotton Closet store credit after the merchandise is received and passes inspection.

Original shipping charges are nonrefundable, and customers are responsible for return shipping costs on standard returns.

Buyer’s remorse / change of mind

High Cotton Closet does not accept returns solely because a customer changes their mind, no longer wants the item, or decides they no longer prefer the style after purchase. Personal preference alone is not an eligible return reason.

A genuine fit or sizing issue may still qualify for store credit when requested within the return window and when the merchandise meets all return-condition requirements.

Exchanges

Size exchanges may be offered when replacement inventory is available and the original item meets all return requirements. Exchanges are not guaranteed because inventory can change quickly.

If the requested replacement is unavailable, approved merchandise will be handled as a standard return for High Cotton Closet store credit.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or materially different from what you ordered, please submit a return request as soon as possible with your order number and clear photos of the issue.

Once verified, High Cotton Closet may provide a replacement, store credit, or a refund to the original payment method depending on the circumstances and product availability. When High Cotton Closet or a fulfillment partner is responsible for the error, the customer will not be responsible for approved return shipping costs.

Items that cannot be returned

The following are not eligible for standard return:

• Merchandise worn beyond trying it on
• Washed or altered merchandise
• Items with removed or missing original tags
• Items showing stains, makeup, deodorant, perfume, smoke, pet hair, odors, self-tanner, or other signs of use
• Items returned solely because of buyer’s remorse, a change of mind, or personal style preference
• Items marked Final Sale, including designated clearance merchandise
• Bodysuits, intimates, and swimwear designated as non-returnable
• Gift cards

Damaged, defective, incorrect-item, and materially-different-from-listing claims will be reviewed separately.

Return authorization process

1. Submit a request through our Start a Return page within 14 days of confirmed delivery.
2. Provide the order number, item being returned, and qualifying reason for the request.
3. Include photos when reporting damage, a defect, an incorrect item, or an item materially different from the listing.
4. Wait for approval and return instructions before mailing merchandise.
5. After the approved return is received, the item will be inspected before store credit, exchange, replacement, or any applicable refund is issued.

Return shipping

Customers are responsible for return shipping costs for standard approved returns. We recommend using a trackable shipping method because High Cotton Closet cannot be responsible for return packages lost or damaged before reaching the designated return location.

If the return results from an error by High Cotton Closet or a fulfillment partner, approved return shipping will be handled according to the instructions provided with the authorization.

Inspection & store credit

Returned merchandise is inspected upon receipt. Once an approved standard return passes inspection, store credit will be issued for the eligible merchandise amount. Original shipping charges are not included unless the return resulted from an error on our part.

Returned merchandise that does not comply with this policy may be denied.

Refused or undeliverable packages

Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect address, refusal of delivery, or another issue outside of High Cotton Closet’s control are not automatically eligible for a refund of shipping charges. Additional shipping charges may apply if the customer requests reshipment.

Order cancellations

Because orders may begin processing shortly after they are placed, cancellation requests are not guaranteed. If an order has already entered processing or fulfillment, it may need to follow the standard return procedure after delivery.

Policy protection

High Cotton Closet may review return activity to protect against misuse. We reserve the right to deny returns that do not meet this policy and to address patterns of excessive or abusive return activity where appropriate.