High Cotton Closet

Start a Return

Need to request an eligible return, size exchange, or report a damaged or incorrect item? Start here. All requests must be submitted within 14 days of confirmed delivery and approved before merchandise is mailed back.

Please do not mail an item back until your request is approved. Submitting this form does not guarantee approval. High Cotton Closet does not accept returns solely because you changed your mind, no longer want the item, or no longer prefer the style. Genuine fit or sizing issues may still qualify under our policy.

Before you submit

Have your order number ready.
Tell us which item you are requesting to return.
Provide a qualifying return reason.
Include a clear photo when reporting damage, a defect, an incorrect item, or an item materially different from the listing.

How approved requests are handled

Qualifying fit or sizing returns: High Cotton Closet store credit after the item is received and inspected.

Size exchanges: Subject to inventory availability. If the replacement is unavailable, store credit will be issued instead.

Damaged, defective, incorrect, or materially different items: May qualify for replacement, store credit, or refund to the original payment method after review.

Return / Exchange Request Form

Complete the fields below. Required fields must be completed before your request can be reviewed.

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Customer name

Email address used on the order

Order number

Item name and size being returned

Request type — enter: Return for Store Credit, Size Exchange, or Damaged / Defective / Incorrect Item

Qualifying return reason — enter: Fit / Sizing, Materially Different From Listing, Damaged / Defective, Incorrect Item, or Other Qualifying Issue

Please explain your return or exchange request

If requesting a size exchange, what size would you like?

Photo upload — required for damaged, defective, incorrect-item, or materially-different-from-listing claims

Condition & policy confirmation: Merchandise must meet our return-condition requirements. Buyer’s remorse, changing your mind, no longer wanting the item, or personal style preference alone are not eligible return reasons. Genuine fit or sizing issues may qualify for store credit.

I confirm that I have reviewed the High Cotton Closet Shipping & Returns Policy, my request is based on a qualifying return reason, and I understand that submitting this request does not guarantee approval.

Return condition reminder: Items must be unworn, unwashed, unaltered, free of odors, stains, makeup, deodorant, pet hair, and other signs of use, with original tags attached. Final-sale and other non-returnable items remain ineligible except where required by law or when the item arrives damaged, incorrect, or otherwise qualifies under this policy. Need help? Email Support@HighCottonCloset.com.