Frequently Asked Questions
The new chapter of High Cotton Closet Boutique.
We want shopping with HCC to feel easy, polished, and personal. Here’s everything you need to know about sizing, shipping, returns, orders, and shopping our digital style magazine + boutique for women 35+.
Style that fits real life
Our collections are thoughtfully curated for women who want comfort, confidence, quality, and style without feeling like they have to dress too young or too old.
Orders may arrive separately
Because we work with a curated network of trusted suppliers, some items may ship separately and arrive at different times. You’ll receive tracking information for every shipment.
Need-to-know details
Shopping with HCC — Her Current Chapter
Who is HCC — Her Current Chapter for?
HCC — Her Current Chapter is a digital style magazine + boutique created for women 35+ who want stylish, comfortable, flattering fashion in Misses and Plus Sizes, along with practical help for dressing the body and life they have now. Our goal is to help you feel current, confident, polished, and like yourself in every season of life.
What sizes do you carry?
We carry a mix of Misses and Plus Size styles. Sizing may vary by item, so we always recommend reviewing the size chart and product description before ordering. If you need help choosing a size, you are welcome to contact us before purchasing.
How do I know what size to order?
Start with the size chart listed on the product page and compare it to your current measurements. Because each style can fit a little differently, we recommend checking the fabric, stretch, and fit notes when available. If you are between sizes, the best choice may depend on the item’s cut and how you prefer it to fit.
What is a curated collection item?
Curated collection items are pieces thoughtfully selected for style, comfort, fit, and everyday wearability. These styles may come from our trusted boutique partners so we can offer a wider range of beautiful finds while keeping the HCC experience polished and intentional.
How does shipping work?
In-stock items are prepared for shipment as quickly as possible. Weekly preorder styles may require 7–28 business days for fulfillment before carrier transit, with most fulfilled in about 14 business days. Timing varies by style and supplier availability, and any product-specific timing shown on the product page should be considered part of the purchase information. Tracking information is provided when each shipment leaves.
How much is shipping?
We offer flat rate U.S. shipping for $6.75. Orders of $100 or more qualify for free U.S. shipping.
Will my order ship separately?
Sometimes, yes. Because we work with a curated network of trusted suppliers, some items may ship separately and arrive at different times. If that happens, you’ll receive tracking information for each shipment.
Do you ship internationally?
At this time, HCC ships within the United States only. HCC is a U.S.-based small business with customer support in Biloxi, Mississippi.
What is your return policy?
Eligible return requests must be submitted within 14 days of confirmed delivery and approved before merchandise is mailed back. Items must meet our return-condition requirements. Qualifying standard returns are issued as High Cotton Closet store credit after the merchandise is received and inspected. Returns based solely on buyer’s remorse or personal preference are not accepted.
Can I return something because I changed my mind or do not like it anymore?
No. High Cotton Closet does not accept returns solely because you changed your mind, no longer want the item, or decide you no longer prefer the style after purchase. A genuine fit or sizing issue may still qualify for store credit if the request is submitted within 14 days and the merchandise is unworn, unwashed, unaltered, in original condition, and has its original tags attached.
What return reasons may qualify?
Qualifying reasons may include a genuine fit or sizing issue, an item that is materially different from the product listing, a damaged or defective item, an incorrect item received, or another qualifying issue reviewed by High Cotton Closet. Submitting a request does not guarantee approval.
Will I receive a refund or store credit?
Qualifying standard returns are issued as High Cotton Closet store credit. A refund to the original payment method is generally reserved for verified damaged, defective, incorrect, materially-different-from-listing, or other qualifying order issues when appropriate. Original shipping charges are nonrefundable on standard returns.
Can I exchange an item for another size?
Size exchanges may be available when replacement inventory is still in stock and the original item meets all return requirements. Exchanges are subject to availability and are not guaranteed. If the requested replacement is unavailable, an approved qualifying return will be issued as High Cotton Closet store credit instead.
What if my item arrives damaged, defective, incorrect, or materially different from the listing?
Please submit a return request as soon as possible and include your order number and clear photos of the issue. Once verified, we may provide a replacement, store credit, or a refund to the original payment method depending on the circumstances and product availability. You will not be responsible for approved return shipping when High Cotton Closet or a fulfillment partner made the error.
Is return shipping free?
Return shipping costs are the responsibility of the customer for standard approved returns. If the item is verified as damaged, defective, incorrect, materially different from the listing, or the return resulted from an error by High Cotton Closet or a fulfillment partner, approved return shipping will be handled according to the return instructions provided. Original shipping charges are nonrefundable on standard returns.
How do I start a return or exchange?
Use our Start a Return page to submit your order number, the item involved, the qualifying reason for your request, and photos when applicable. Please wait for approval and return instructions before mailing anything back.
Start a ReturnWhat if an item sells out after I order?
On rare occasions, an item may become unavailable before fulfillment is confirmed. If that happens, we’ll contact you promptly and issue a refund or help you choose another style you love.
What payment methods do you accept?
Orders must be placed directly through our website. We accept secure online payment options shown at checkout. High Cotton Closet does not accept payments by text message, Zelle, Venmo, Cash App direct payment, or any off-site payment request.
Can I get help choosing an outfit or size?
Yes. We’re happy to help with sizing questions, outfit ideas, and general style guidance. You can contact us through the Contact Us page or use Ask Tammy when available for personalized style help.
What makes HCC — Her Current Chapter different?
HCC is more than an online boutique. It combines a digital style magazine with curated shopping, Style School, Shop the Look, Real Women features, and Ask Tammy so women 35+ can understand what is current, what works for their bodies, and how to wear it in real life. Our fashion is selected with comfort, confidence, quality, and wearability in mind.
Start a ReturnContact Us
Shipping
In-stock items are prepared as quickly as possible. Weekly preorders may require 7–28 business days before carrier transit, with most fulfilled in about 14 business days.
Returns
Eligible requests must be submitted within 14 days. Qualifying standard returns receive store credit; buyer’s-remorse returns are not accepted.
Style help
Need help choosing a size, styling a look, or finding something flattering? HCC offers U.S.-based customer support from Biloxi, Mississippi, plus Ask Tammy for personalized style guidance.