Information you provide directly

When you shop with High Cotton Closet, create an account, place an order, sign up for emails, submit a contact form, request support, or communicate with us by text message, we may collect information you provide, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Account login information, if you create an account
• Messages or information submitted through forms on our website
• Customer service communications, including SMS or text messages

Payment information

Payments are processed securely through third-party payment providers. High Cotton Closet does not store your full credit card number on our website. Payment providers may collect and process payment details needed to complete your transaction, prevent fraud, and comply with legal and security requirements.

Website and device information

Like many websites, we may automatically collect information about how visitors use our site. This may include your IP address, browser type, device information, pages viewed, referring pages, date and time of visits, and interactions with our website.

Cookies and tracking technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help the website function, remember preferences, understand visitor activity, improve the shopping experience, measure marketing performance, and support advertising.

You can control or disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.

Email and marketing information

If you sign up for emails or marketing messages, we may use your email address to send updates, promotions, new arrivals, style inspiration, and boutique news. You can unsubscribe from marketing emails using the unsubscribe link in our emails or by contacting us.

We may use your information to:

• Process and fulfill orders
• Send order confirmations, updates, and tracking information
• Respond to customer service questions
• Communicate with you by phone or text regarding customer service requests
• Process order issues, refunds where applicable, or customer-support requests
• Improve our website, products, and shopping experience
• Send marketing emails if you have opted in
• Prevent fraud, protect our business, and maintain website security
• Comply with legal, tax, accounting, and regulatory obligations

Order and account communication

We may contact you about your order, account, payment, shipping, order issues, refunds where applicable, or customer service requests. These transactional and customer-service messages are different from promotional marketing communications.

Service providers

We may share information with trusted service providers who help us operate our business and website. This may include payment processors, shipping providers, website hosting services, ecommerce platforms, email marketing services, analytics providers, fraud prevention tools, and customer support and communications providers.

Shipping and fulfillment partners

We may share necessary order and shipping information with fulfillment partners, suppliers, and shipping carriers so your order can be processed, shipped, and delivered.

Legal and security reasons

We may disclose information when required by law, to respond to legal requests, to protect the rights and safety of High Cotton Closet, our customers, or others, or to prevent fraud or security issues.

We do not sell customer personal information

High Cotton Closet does not sell or rent customer personal information. We do not transfer customer personal information to external organizations for their own independent use. Where information is disclosed to service providers, it is limited to what is reasonably necessary for them to perform services on our behalf, fulfill orders, process payments, provide customer support, maintain our website, or comply with law.

Access, update, or delete information

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal, security, tax, accounting, and business recordkeeping requirements.

Email preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or by contacting us at tammy@hccedit.com.

Text messaging preferences

You may stop SMS or text communications at any time by replying STOP to the number from which you received the message. For assistance, reply HELP or contact us at tammy@hccedit.com.

Cookies and browser settings

You may adjust your browser settings to block or delete cookies. Some website features, including cart and checkout functions, may not work properly without certain cookies.

Children’s privacy

High Cotton Closet is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

How we use text messaging

High Cotton Closet may use SMS and text messaging to communicate with customers who contact us or otherwise consent to communicate with us by text.

Our text messaging program consists primarily of general conversational messaging used to answer questions and provide customer support. Messages may include responses regarding products, sizing, orders, shipping, order issues, refunds where applicable, account assistance, and other customer service requests.

Message frequency and charges

Message frequency varies based on your communication and customer service needs. Message and data rates may apply depending on your wireless carrier and mobile service plan.

Wireless carriers are not responsible for delayed or undelivered messages.

Opting out of text messages

You may cancel SMS communications at any time by replying STOP to the phone number from which you received the message.

After you send STOP, we will send a confirmation message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from us unless you choose to opt in again.

Getting help

If you are experiencing issues with our text messaging program or need assistance, reply HELP to a message or contact us directly at tammy@hccedit.com.

SMS data sharing and mobile consent

High Cotton Closet does not sell, rent, or transfer customer personal information to external organizations for their own independent use. We share information with service providers only when reasonably necessary to perform services on our behalf, fulfill orders, process payments, provide customer support, maintain our website, or comply with law, as described elsewhere in this Privacy Policy.

Mobile opt-in information and SMS consent are not sold, shared, rented, or transferred to external organizations for any purpose, even with user consent, except as required by law. This includes mobile phone numbers, text-message opt-in records, and SMS consent data. Any information sharing described elsewhere in this Privacy Policy excludes mobile opt-in information and SMS consent data unless disclosure is required by law.

For additional information about our text messaging program, including message frequency, charges, STOP and HELP instructions, please review our Terms & Conditions.

Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no website, online service, method of electronic storage, or method of electronic communication is completely secure, so we cannot guarantee absolute security.

Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, tax and accounting records, fraud prevention, and business operations.